Red Ribbon in Paseo

    So I craved some cake. Like Shakey's was the "top-of-mind" choice for pizza, Red Ribbon was, for cake.  Well, really the Mango Cream pie.  The other choices in the Paseo de Santa Rosa area are the small Goldilocks (actually, out of Paseo, across the street, next to South Supermarket), which usually runs out of cake in the evenings; Poquito Mas, which houses the former Babycakes' cakes. Babycakes are not like the commercially produced Red Ribbon and Goldilocks ones.  They're closer to homemade. Wait, I believe they are homemade. They have good cakes and not so good ones...but their cheesecakes are really good.  It's a pity they closed the quaint little coffee shop in Paseo 3 (can't blame them, that area down there is so hidden).  But I say it's still a pity, knowing they did have regulars. Two years ago we enjoyed its cuteness, the availability of coffee, smoothies and snacks, and of course cakes. 

     Back to Red Ribbon.  I so craved something from there.  But the craving was gone when I remember the terrible customer service.  I'm not alone. A "tita" complained about the loooooong wait, just to learn that there was no delivery of mango cream pie. This despite having called up previously for availability.  I have had two experiences within the shop, of serious delays.  The first experience was when I picked up two or three mamons, and took them to the counter to pay.  There were 3 women there. All with nothing to do.  And it took FOREVER for me the transaction to be completed.  I still cannot understand why.  All I remember is they were all staring at the POS machine, and just to bag the stuff took an hour.
The last time was really ridiculous. First, there are very few tables in the shop and we were practically the only customers there.  Then, there were around 4-5 staff all standing next to each other, constantly fussing over the POS machine (the cash register).  So there was absolutely no excuse for the slow, dead-looking service.  All I asked for was a glass of water...it never came, even if the request was clear.  Finally, I asked again, at the counter---actually, I reached for the pitcher, which was not on a self-service counter at all...while asking.  Someone nodded, but still, no water. They were all still fussing at the machine.

     We haven't bothered asking Red Ribbon about this. What's up?
Considering it is a Jollibee company, and is next to Jollibee...it is surprising. 
Or is this the POS Machine training room for the crew for next door? Just asking.